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Accessibility statement

 

At Money2India Europe, we are dedicated to fostering an inclusive digital experience for all users, including those with disabilities. We recognize the importance of accessibility and are actively working to align our digital platforms with globally recognized standards, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA to ensure compliance with regulations such as the German Accessibility Improvement Act - Barrierefreiheitsstärkungsgesetz (BFSG).

 

Our Commitment to Accessibility

Accessibility is an ongoing journey, and we are committed to continuous improvement. Our efforts include: 

 

  • Conducting comprehensive audits to identify and remediate accessibility barriers.  
  • Implementing best practices in design, development, and content creation to enhance usability for individuals with disabilities.  
  • Engaging third-party experts to evaluate and guide our accessibility initiatives.  
  • Providing ongoing training for our teams to ensure accessibility remains a priority in all digital updates.  

 

Current Status & Ongoing Efforts

While we strive to achieve full WCAG 2.1 AA compliance, we acknowledge that our website may not yet meet all accessibility standards in every area. We are in the process of:  

 

  • Performing a detailed gap analysis to assess current accessibility levels.  
  • Prioritizing and implementing necessary fixes based on audit findings.  
  • Ensuring that new digital content and features are developed with accessibility in mind.  
  • Given the scale and complexity involved in achieving full compliance with the applicable accessibility standards, we expect compliance with WCAG 2.1 Level AA standards by December 31, 2025.

 

We remain fully committed to continuously improving the accessibility of our website and digital platforms. Our goal is to deliver an inclusive experience for all users, and we are actively working towards this through phased upgrades and ongoing assessments.

 

Alternative Access & Feedback

If you encounter any accessibility barriers while using our website, we encourage you to contact us for assistance.

 

To report an issue or request support, please contact us via:  

 

- Email: europe@icicibank.com  
- Phone: 00 80044332332

 

We take all feedback seriously and will make reasonable efforts to address concerns in a timely manner.  

Disclaimer

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