User Identification

Money2India Europe verifies the identity of all registered users before they can start using the Bank's services. For Customer convenience, Money2India Europe facilitates both online and offline mode of identification.

Documents required for conducting Online User Identification:

• Your passport

   

• Your Resident Card

   

If your Resident Card/ passport doesn't have the current overseas address, please keep a copy of any one of the below documents handy, reflecting your current address with your name:

• City registration document

   

• Electricity-Bill or physical letter from a local electricity provider

   

• Gas-Bill or physical letter from provider

   

• A Bank letter, if the Letter is containing the customers address

   

• Bank statement

   

• Confirmation or insurance policy issued by a regulated local insurance company (e.g. health insurance)

   

• Confirmation letter from the current employer in Europe

   

The above documents must not be older than three months (except the residence permit). If letters are used, these have to be personally addressed. A document will not be accepted if it does not contain the full and correct address.

Online Video Identification:

Money2India Europe has introduced video identification (VideoIdent), the latest evolution to identify its registered users. This identification service is completely online and can be completed within 10 minutes from the comfort of your home.

It is not necessary to install specific software on your systems as this video identification can be done using your regular browsers with a stable internet connection.

Money2India Europe uses VideoIdent services provided by IDnow to conduct video identification. To know more about this partner please click here.

Your video identification process consists of four steps:

Step 1: Login to M2I Europe > Initiate your 1st Transfer > select your mode of User Identification

Step 2: You would be taken to our partner's site. Your unique Ident-ID will be displayed on top and bottom of the screen. Choose a device (Smartphone/Tablet or Computer) to initiate the identification process.

For smartphones / tablets, IDnow app can be downloaded from Android and iOS stores using the links provided on the page. Else, you may request for a link to be sent to your mobile device via SMS. Users opting for Computer with webcam do not require any app.

Step 3: Verify your mobile number and provide expiry date of your identification document and click on 'Start Identification'. An automated connection speed test will run to ensure a stable internet connection.

Step 4: A video call will start with the partner's agent. You will be taken though Name and photo verification step followed by ID front and back side scan and security feature verification for which you need to show your identification document to the agent on video.

Please ensure that you have your ID documents (passport, resident card or any address proof) handy before starting the Identification video call. In case your current address is not mentioned on the Resident card, please keep a copy of Utility bill along to show it to the IDNow agents while conducting your online KYC.

Step 5: Once the details are verified, your job is done. You will be sent a confirmation email once your identification is completed.

This Identification service is free of charge for you.

Offline Post Office Identification Process in Germany:

Step 1: Login with your Money2India Europe account and download the Postident coupon.

Step 2: Visit the nearest agent of Deutsche Post AG personally with the Postident coupon and your official ID documents such as passport (Reisepass) or ID card (Personalausweis).

Step 3: Present the Postident coupon as well as your identification document to the postal clerk. The clerk at Deutsche Post AG will capture the data and ask for your signature on the Postident form to confirm the details. The Post office will then send us this form. The details will be updated on Money2India Europe within 2-3 working days. You will receive an email once the process is complete.

This identification process is free of charge and you need not pay the post office.