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FAQs

What payment methods can I use for utility bills and mobile recharges?

ICICI Bank offers multiple payment options like Internet Banking, iMobile app and UPI for quick and hassle-free bill payments and mobile/DTH recharges. AutoPay setup is also available for select billers.

Can I pay my ICICI Bank Credit Card bill from a non-ICICI account?

Yes, you can pay using NEFT, UPI or the Click to Pay service from another bank account. Ensure you enter the correct beneficiary details as per ICICI Bank’s authorised formats.

Is it safe to make payments online using ICICI Bank’s platforms?

Yes, ICICI Bank uses multi-layered security, including two-factor authentication (2FA), OTP verification, device binding, and end-to-end encryption to ensure secure transactions.

What are the different ways to send money through ICICI Bank?

You can transfer funds using NEFT, RTGS, IMPS, or UPI based on the urgency and value. These services are available via the iMobile app, Internet Banking, and the bank’s branch network.

How can I buy or transfer foreign currency through ICICI Bank?

ICICI Bank’s Forex Services offer easy foreign exchange purchase, wire transfers, and remittance support. You can initiate these services online or visit select branches for in-person assistance.

What should I do if my online payment fails but the amount is debited?

If your payment fails but the amount is deducted, it is usually auto-refunded within 2–5 working days. If not, you can raise a complaint via the iMobile app, Internet Banking or by calling customer care.

Are there any charges for making payments online through ICICI Bank?

ICICI Bank does not charge for UPI or IMPS transactions up to a certain limit. Charges may apply for NEFT/RTGS beyond specified thresholds, based on your account type. Bill payments are mostly free.

How do I check the status of an online payment made through ICICI Bank?

You can track the status of payments through the ‘Transaction History’ section in the iMobile app or Internet Banking portal.

Can I schedule payments in advance using ICICI Bank’s online services?

Yes, ICICI allows scheduling of future payments for bills, fund transfers and even standing instructions through Internet Banking and iMobile app.

Can non-ICICI Bank users make UPI payments without logging into the iMobile app?

Yes, even if you are not an ICICI Bank customer, you can use the QR scan feature on the iMobile app to make quick UPI payments without logging in. Just open the app, scan the QR code and complete the transaction using your linked bank account.

Take a word from our Customers

  • D

    Devesh Singh

    4.2

    The ICICI Forex Card has been a reliable travel companion. I appreciate its wide acceptance globally, ensuring smooth transactions at various merchants and ATMs. The card offers competitive exchange rates and minimizes the risk of carrying large sums of cash. Additionally, features like online card management and the ability to load funds easily enhance the overall user experience.

  • A

    Akash Khandelwal

    4.5

    The ICICI Forex Travel Card has been an excellent companion for my international travels, offering convenience, security, and great value. Here are some of its standout features and benefits. Overall, the ICICI Forex Travel Card has made my international trips stress-free and enjoyable, offering a perfect blend of convenience, security, and savings. Highly recommended for frequent travellers.

  • S

    Soumy Dhawan

    5

    ICICI Student Sapphiro Forex card has been one of the best cards I had when I was abroad during my student exchange program. The card provided me many benefits and had support of 15 currencies. Unbeatable.